April 3, 2020
Our first priority is always ensuring the safety of our guests, staff, volunteers, and animals.
In light of the governor’s orders and public health guidance, Point Defiance Zoo & Aquarium is closed to the public through May 25 (Memorial Day) to help slow the spread of the coronavirus in our community.
Critical operations staff, including our animal care teams and other essential staff, will continue working at the Zoo to care for our animals and maintain our facilities.
We currently have a surplus of essential food, medicines, and medical supplies for our animals and are planning ahead to ensure we have essential food and supplies in coming months.
Thank you for your patience and understanding as we care for our people, animals and community.
FREQUENTLY ASKED QUESTIONS
Why is Point Defiance Zoo closing?
In light of the governor’s orders and public health guidance, we are temporarily closed to help slow the spread of coronavirus in our community.
What if I purchased tickets?
Your tickets are valid for up to a year from the date of purchase.
What if I booked a birthday party, Eye-to-Eye Shark Dive or education program during your closure period?
All programs are canceled during our temporary closure period. If you booked a program during this closure period, we will reach out to you to either reschedule it for a future date or issue a refund.
What if I booked a special event during the closure period?
If you booked a special event during our closure period, Lancer Catering staff will reach out to you to either reschedule your event for a future date or issue a refund.
What if I have a membership? Will you extend it?
We will extend all memberships by the amount of time that we are temporarily closed.
What if I would like to book an Eye-to-Eye Shark Dive or education program for this summer or fall?
Please continue to book your dive or program online as you normally would. Our staff will continue to monitor and respond to emails while the Zoo is closed to the public.
How are the animals doing?
Our animals are healthy and doing well. Our dedicated staff veterinarians and animal care teams continue to work at the Zoo and provide our animals with a high level of care every day during our closure. We currently have a surplus of essential food, medicines, and medical supplies for our animals and are planning ahead to ensure we have essential food and supplies in coming months.
What can I do to help prevent the spread of disease?
Wash your hands often with soap and water for at least 20 seconds.
Avoid touching your eyes, nose or mouth with unwashed hands.
Avoid close contact with sick people.
Use a tissue or your elbow to cover your mouth and nose when you sneeze or cough. Throw used tissues in the trash and wash your hands.
Clean and disinfect frequently touched surfaces.
Stay home and away from others when you’re sick.
Where can I find more information?
Tacoma-Pierce County Health Department: Coronavirus
World Health Organization: Protective Measures
Contact us at firstname.lastname@example.org