Zoolights FAQ

Is Zoolights a walk-through or drive-through display?

It’s a walk-through. Parking is free.

Do I need to buy a timed ticket? Do children need timed tickets?

All Zoolights guests, including members, need timed online tickets. Children 2 and under do not need a timed ticket.

If it rains, can I get a refund? 

Zoolights is a rain-or-shine event. There will be no ticket refunds.

Are you selling Wild Access discounted admission tickets for Zoolights?

Guests with Wild Access memberships can buy timed online Zoolights tickets at the Zoo member price. We do NOT offer Wild Access discounted admission tickets for Zoolights. Learn more. 

Who is covered for member-discounted Zoolights tickets?

Whoever is covered on your membership, including named adults, dependents/grandchildren on Household/Grandparent levels, and guests on the Deluxe levels. More membership information here.

I have a Deluxe level membership that allows three guests each time I visit. Will I be able to get discounted Zoolights tickets for them as well?

Yes. See above.

If I buy a membership, do I have access to more Zoolights times? 

No, members do not have a higher level of access/availability. However, members do get a discounted price on Zoolights tickets.

Are wheel chair/scooter/stroller rentals available and where do I find them?

Yes. Find rentals inside the carousel to the right after you enter the front gate. Read more here.

Are you offering Day/Night Combo Tickets this year?

We are not offering Combo Tickets. You are very welcome to visit the Zoo during daylight hours with a timed online ticket, and return with a separate Zoolights timed online ticket.

We are members of a reciprocal zoo. Can we get free or discounted Zoolights tickets?

No. Zoolights is a special event and not included in the reciprocal agreement. (See the list of reciprocal zoos here.)

Can we dine at the Zoo?

Yes! Our Plaza Cafe is open for dinner, drinks and snacks to-go. Other stands for snacks and drinks may be open around the Zoo.

Is the gift shop open?

Yes.

Is the carousel open? 

Yes.

Can I see any animals during Zoolights?

Most of the animals will be asleep in their bedrooms behind-the-scenes. However, you can feed goats and meet meerkats in our Kids’ Zone area, and discover a surprise animal in our Asian Forest Sanctuary Day Room.

Are the aquariums open?

Our Pacific Seas Aquarium is closed during Zoolights. Explore it during daytime hours.

Our South Pacific Aquarium temporarily closed in late 2021 for restoration and repair and will reopen in spring 2024.