Everything You Need to know
TIMED ONLINE TICKETS
I’m a member. Do I really need a timed online ticket?
Yes, you do! Everyone visiting the Zoo (except infants under 2) needs a timed online ticket. They are free for members.
Do my guests need one too?
Yes, EVERYONE needs a timed online ticket. You may reserve as many guest tickets as are covered by your membership type.
I’m trying to reserve a ticket time, but my member ID isn’t working/I don’t know my member ID. What do I do?
Make sure you are using the most current member ID. If your membership has been renewed, changed, or if you have had any lost cards replaced, your member ID has changed.
Check your email. You should have received an email with your most current member ID in early June. If you did not receive an email, please email us at email@example.com.
Can I exchange tickets?
Timed online tickets are non-refundable, but as a member you may obtain them free as often as you like.
However, you may ONLY enter at your ticketed time.
VISITING THE ZOO
What should I expect at the Zoo? What is open and closed? Is it safe?
CLICK HERE to find out all about new hours, open and closed exhibits, Keeper Chats, the one-way walking experience, safety procedures and more.
Do I need to bring anything when I visit?
Yes! Please bring your timed online ticket (either printed or on your phone) and ID. Zoo staff will check them at the park entrance. Plan to arrive 15 minutes before your ticket time. Please wait in your car until 5 minutes before your ticket time, then walk down to the front gate to have your ticket scanned at the no-touch entry.
You should also plan to bring a water bottle (refilling stations are OPEN, drinking fountains are CLOSED), and credit/debit cards for in-Zoo purchases. Food and drink are available at outside kiosks (the cafe is CLOSED). Outside food is not allowed, except in cases of dietary restrictions. Bring your own stroller/wheelchair/electric scooter if you need one (no rentals).
What about masks?
We are requiring everyone ages 5 and over to wear a face covering at all times.
What if I am unable to wear a face covering due to a medical condition?
We understand that some people have medical conditions that are affected by wearing face coverings. However, to keep all our guests, staff and animals safe and healthy, we are requiring ALL guests (ages 5 and older) to wear face coverings while visiting the Zoo – no exceptions.
If guests don’t have a face covering when they arrive, a face mask will be provided to them. All staff members and volunteers are also required to wear face masks while working.
Tuesdays 3-4 pm are reserved for people with a medical condition, mental health condition or disability that prevents them from wearing a face covering.
BUYING OR RENEWING
How do I purchase or renew a membership?
Are there any discounts for purchasing memberships? *
Military receive a 10% discount on memberships. Must show valid military ID to receive the discount.
Apply admission discount: Paid admissions can be applied towards a membership purchase. (Valid only on the day of visit/receipt and valid only for the admission paid that would be covered under the membership.)
Renewing members will receive special limited-time promotional codes for discounted renewal memberships.
*Only 1 discount per membership purchase. Discounts are not valid on prior purchases.
I purchased online. When will I receive my membership card?
Bring your photo ID and proof of purchase (online confirmation form or purchase receipt) to the Zoo’s front gate to have your membership card printed. You will be required to show photo ID for named adults attending each visit.
Who should I name as the 2nd named adult on my membership?
Named adults are non-transferable so it is best for the 2nd named adult to be the person in your household most likely to attend the Zoo without you.
I have a nanny. What’s the best membership for me?
The Household or Deluxe Household memberships can work for you but the nanny must be a named adult on the membership in order for him/her to receive admission when bringing the children to the Zoo without you. The nanny can be listed as the 2nd named adult on the membership or you can purchase an additional named adult for only $40 (restrictions apply).
Do I need to include children under the age of 3 on my membership?
Children aged 2 and under receive free admission to the Zoo; therefore, you do not need to include your child on your membership if he/she is age 2 or under. If your child turns 3 years old before your membership expires, you may add a child to your membership (or upgrade, if you’ve purchased a 1+1 membership) at any time.
GIFT OF MEMBERSHIP
Can I purchase a membership as a gift?
Yes. You can purchase a gift of membership (new or renewal) online. If you aren’t sure whether the gift recipient already has a membership, please email us at firstname.lastname@example.org to verify.
When does my membership expire?
The expiration date is printed on the back of your membership card. If you have lost your membership card, please email us at email@example.com. Memberships expire at the end of the month one year from the date of purchase. If you are renewing a current membership, it will expire one year from current expiration date.
NOTE: We are extending all memberships by the amount of time we were closed due to Covid-19 restrictions.
How can I change my address?
To change your mailing address or other contact information, please email us at firstname.lastname@example.org.
Can a name on my membership be changed?
Zoo memberships are non-transferable. Name changes can be made when you renew your membership; other changes throughout the year are limited and subject to a $10 fee.
Do members receive free and/or discounted tickets to Zoolights?
Members receive discounted tickets to Zoolights of about 50 percent off general admission prices for the individuals covered under their membership. Member discounted tickets may be purchased online.
Is my membership tax-deductible?
Point Defiance Zoo & Aquarium provides services in exchange for membership dues. As such, membership dues do not qualify as charitable contributions and are not tax-deductible. However, charitable donations to PDZA and/or The Zoo Society are tax-deductible, including Vision Keeper Club donations, Adopt an Animal purchases, and gifts that support conservation projects.
How do I purchase an Adopt an Animal package?
The Zoo Society manages the Adopt an Animal program. Please call 253.404.3694 for details or visit their Adopt an Animal page to purchase online.
How do I replace a lost membership card?
Please email us at email@example.com. There is a $10 processing fee for a replacement membership card.
Can my nanny or guest bring my children to the Zoo without me?
Yes. Legal dependents in your household aged 17 and under will be admitted to the Zoo under your membership (excluding 1+1 memberships).* However, if the nanny or guest is not listed as a named adult on your membership, he/she will be charged a general admission fee. Guest passes are only valid when at least one named adult on the membership is also present.
*Memberships may not be used for admission during school field trips.
Can I use my membership at other zoos and aquariums?
You can use your membership for entry at other reciprocal zoos and aquariums across the country for half-price admission. (Get the list here.) Remember, each zoo has its own policies and your membership privileges may not work the same way at each zoo. Please contact the zoo you are visiting prior to arrival for specific details and to make sure there have been no changes. Point Defiance Zoo & Aquarium memberships are NOT reciprocal with Woodland Park Zoo.
I have a membership with a reciprocal zoo. Can I use the guest passes included with that membership?
We are not offering any reciprocity discounts at this time.
Can I apply my paid Zoo ticket toward an annual membership on the day of my visit?
Yes, you may. Please bring your ticket to a Zoo staff member at the front gate.