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Membership FAQ

Everything You Need to know

For your Zoo member experience.

TIMED ONLINE TICKETS

 

I’m a member. Do I need a timed online ticket?

No. From July 1 members don’t need timed tickets. Just come to the Member Express entrance at the front gate, show your member card and photo ID and come on in.

Do my guests need one?

No. You may bring as many guests as are covered by your membership type.

I don’t know my member ID. What do I do?

Check your email. You should have recently received an email with your most current member ID. If you are not receiving emails, please contact us at membership@pdza.org or 253-404-3635.

 

VISITING THE ZOO

 

What should I expect at the Zoo? What is open and closed? Is it safe?

CLICK HERE to find out all about exhibits, animal experiences, safety procedures and more.

Do I need to bring anything when I visit?

Yes! Please bring your photo ID and member card.

Anything else?

You should also plan to bring a water bottle (refilling stations and drinking fountains are OPEN), and credit/debit cards for in-Zoo purchases. Plaza Cafe is open daily with indoor dining and covered deck seating. Rocky Shores Swirl is open Saturdays and Sundays.

What about masks?

Masks are required indoors for ALL guests age 5+ in compliance with state health guidelines.

 

BUYING OR RENEWING

 

How do I purchase or renew a membership?

New memberships can be purchased online here. You can renew your membership here.

Can I apply my paid Zoo admission ticket toward an annual membership on the day of my visit?

Yes, you may. Please bring your ticket to a Zoo staff member at the front gate or call 253.404.3635.

Are there any discounts for purchasing memberships? *

Military receive a 10% discount on memberships. Must show valid military ID to receive the discount.
Paid admissions can be applied towards a membership purchase. (Valid only on the day of visit/receipt and valid only for the admission paid that would be covered under the membership.)
Renewing members will receive special limited-time promotional codes for discounted renewal of memberships.
*Only 1 discount per membership purchase. Discounts are not valid on prior purchases.

I purchased online. When will I receive my membership card?

We do not mail Membership cards. You should have received an emailed confirmation with an attached temporary membership card pdf. Bring this or proof of purchase, plus your photo ID, to the Zoo’s front gate to have your membership cards printed on an upcoming visit. The temporary member card pdf can be used until you pick up your permanent cards.

Who should I name as the 2nd named adult on my membership?

Named adults are non-transferable so it is best for the 2nd named adult to be the person in your household most likely to attend the Zoo without you.

I have a nanny. What’s the best membership for me?

The Household or Deluxe Household memberships can work for you but the nanny must be a named adult on the membership in order for him/her to receive admission when bringing the children to the Zoo without you. The nanny can be listed as the 2nd named adult on the membership or you can purchase an additional named adult for only $40 (restrictions apply).

Do I need to include children under the age of 3 on my membership?

Children aged 2 and under receive free admission to the Zoo; therefore, you do not need to include your child on your membership if he/she is age 2 or under. If your child turns 3 years old before your membership expires, you may add a child to your membership (or upgrade, if you’ve purchased a 1+1 membership) at any time.

 

GIFT OF MEMBERSHIP

 

Can I purchase a membership as a gift?

Yes. You can purchase a gift of membership (new or renewal) online. If you aren’t sure whether the gift recipient already has a membership, please contact us at membership@pdza.org  or 253.404.3635 to verify.

 

GENERAL QUESTIONS

 

When does my membership expire?

The expiration date is printed on the back of your membership card. If you have lost your membership card, please email us at membership@pdza.org. Memberships expire at the end of the month one year from the date of purchase. If you are renewing a current membership, it will expire one year from current expiration date.

How can I change my address?

To change your mailing address or other contact information, please email us at membership@pdza.org.

Can a name on my membership be changed?

Zoo memberships are non-transferable. Name changes can be made when you renew your membership; other changes throughout the year are limited and subject to a $10 fee.

Do members receive free and/or discounted tickets to Zoolights?

Members receive discounted tickets to Zoolights of about 50 percent off general admission prices for the individuals covered under their membership. Member discounted tickets may be purchased online.

How do I replace a lost membership card?

Please email us at membership@pdza.org. There is a $10 processing fee for a replacement membership card.

Can my nanny or guest bring my children to the Zoo without me?

Yes. Legal dependents in your household aged 17 and under will be admitted to the Zoo under your membership (excluding 1+1 memberships).* However, if the nanny or guest is not listed as a named adult on your membership, he/she will be charged a general admission fee. Guest passes are only valid when at least one named adult on the membership is also present.

*Memberships may not be used for admission during school field trips.

Can I use my membership at other zoos and aquariums?

You can use your membership for entry at other reciprocal zoos and aquariums across the country for half-price admission. (Get the list here.) Remember, each zoo has its own policies and your membership privileges may not work the same way at each zoo. Please contact the zoo you are visiting prior to arrival for specific details and to make sure there have been no changes. Point Defiance Zoo & Aquarium memberships are NOT reciprocal with Woodland Park Zoo.

I have a membership with a reciprocal zoo. Can I use the guest passes included with that membership?

We are not offering any reciprocity discounts at this time.

 

Is my membership tax-deductible?

Point Defiance Zoo & Aquarium provides services in exchange for membership dues. As such, membership dues do not qualify as charitable contributions and are not tax-deductible. However, charitable donations to PDZA and/or The Zoo Society are tax-deductible, including Vision Keeper Club donations, Adopt an Animal purchases, and gifts that support conservation projects.

 

How do I purchase an Adopt a Species package?

The Zoo Society manages the Adopt a Species program. Please call 253.404.3694 for details or visit their Adopt a Species page to purchase online.