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Membership FAQ

Everything You Need to know

For your Zoo member experience during daytime visits

I’m a member. Do I need an online ticket?

No, Members do not need online tickets for regular daytime Zoo visits.  You can check-in at the front gate with your Membership Card (digital copy/photo on phone is accepted) and/or photo ID.  This includes admission for named adults, covered dependents/grandchildren and guests arriving with you.

See current hours and last entry times here.

 

Do member guests need online tickets?

Members and their guests do not need online tickets.  Named members can check-in guests covered under their membership, and/or purchase discounted tickets for guests arriving with them who are not covered under the membership.

 

BUYING OR RENEWING

 

How do I purchase or renew a membership?

New memberships can be purchased online here. You can renew your membership here. You can also purchase or renew at the front gate when you arrive for your visit.

 

Can I apply my paid Zoo admission ticket toward an annual membership on the day of my visit?

Yes, you may apply the admission, for those that would have been covered under the membership, toward a membership purchase on the day of your visit. Please bring your ticket, order number or receipt to a front gate staff member or call 253-404-3635.

 

Are there any discounts for purchasing memberships? *

Military members receive a 10% discount on membership purchases. You must show a valid military ID and purchase at the front gate to receive the discount.
Apply admission discount: Paid admissions can be applied toward a membership purchase. (Valid on the day of visit/receipt and valid only for the admission paid that would be covered under the membership.)
Membership renewals: Renewing members will receive special limited-time promotional codes for discounts on the renewal of memberships.
Wild Access: Discounted Membership for Washington State individuals and families who qualify for income assistance programs or participate in foster/kinship care. Must show current documentation and photo ID at the front gate to purchase this pass – Learn more

*Only 1 discount per membership purchase. Discounts are not valid on prior purchases.

 

I purchased my membership online. When will I receive my membership card?

We do not mail membership cards.  You should have received an emailed confirmation with an attached PDF of your temporary membership card. Bring this, plus your photo ID, to the Zoo’s front gate to have your membership cards printed on your next visit.  The PDF of your temporary member ID card can be used until you pick up your membership cards.

 

Who should I name as the 2nd named adult on my membership?

The primary named adult is non-transferable, the 2nd named adult can be anyone you choose it to be.

 

I have a nanny. What’s the best membership for me?

The Household or Deluxe Household memberships can work for you but the nanny must be a named adult on the membership to receive free admission when bringing the children to the Zoo without you. The nanny can be listed as the 2nd named adult on the membership or you can purchase an additional named adult for only $40 (not valid on Individual or One plus One Membership levels).

 

Do I need to include children under the age of 3 on my membership?

Children aged 2 and under receive free admission to the Zoo; therefore, you do not need to include your child on your membership if they are age 2 or under. If your child turns 3 years old before your membership expires, you may add a child to your membership (or upgrade, if you currently have an Individual or a One Plus One membership).

 

GIFT OF MEMBERSHIP

 

Can I purchase a membership as a gift?

Yes. You can purchase a membership new or renewal online as a gift to someone. If you aren’t sure whether the gift recipient already has a membership, please email us at membership@pdza.org OR call 253-404-3635 to verify.

We also offer a Gift Membership ticket that can be purchased by phone and emailed to the purchaser.  Call 253-404-3635 for information and to purchase. 

 

GENERAL QUESTIONS

 

When does my membership expire?

The expiration date is printed on the back of your membership card, plus we include this info in our membership e-newsletter emails. Memberships expire at the end of the month one year from the date of purchase. If you are renewing a current membership, it will expire one year from current expiration date.

 

How can I change my address?

To change your mailing address or other contact information, please email us at membership@pdza.org.

 

Can a name on my membership be changed?

Zoo memberships are non-transferable. Name changes can be made when you renew your membership; other changes throughout the year are limited and subject to a $10 fee. Changes must be initiated by the primary named adult.

 

Do members receive free guest passes?

All members receive discounted tickets for guests arriving with them for a Zoo visit.  Only the Deluxe Membership levels receive free guests each visit. Please check your membership card for details and membership level.

 

Do members receive free and/or discounted tickets to Zoolights?

Members receive discounted Zoolights tickets — 50 percent off general admission prices — for the individuals covered under their memberships. Discounted member tickets for Zoolights may be reserved and purchased online.

 

How do I replace a lost membership card?

There is a $10 processing fee for a replacement membership card.  You can do at our front gate on your next visit, or by calling us at 253-404-3800.

 

Can my nanny or guest bring my children to the Zoo without me?

Yes. Legal dependents in your household aged 18 and under will be admitted to the Zoo under your membership (excluding 1+1 memberships).* However, if the nanny or guest is not listed as a named adult on your membership, they will be charged a general admission fee. Guest passes are only valid when at least one named adult on the membership is present.

*Memberships may not be used for admission during school field trips.

 

Can I use my membership at other zoos and aquariums?

You can use your membership for discounted admission at other reciprocal zoos and aquariums across the country. (Get the list here.) Remember, each zoo has its own policies and your membership privileges may not work the same way at each zoo. Please contact the zoo you are visiting prior to arrival for specific details and to make sure there have been no changes. Point Defiance Zoo & Aquarium memberships are NOT reciprocal with Woodland Park Zoo or Seattle Aquarium.

 

I have a membership with a reciprocal zoo. Do I need to reserve tickets to visit? 

Reciprocal Members cannot receive their discount online for regular daytime Zoo visits. You can check-in at the front gate with your photo ID and proof of membership/membership card (digital copy/photo on phone is accepted) to receive your discount. Reciprocal benefits are only valid for the named adults and children covered under the Membership. We do not honor guest passes for reciprocal Zoo memberships.

 

Is my membership tax-deductible?

Point Defiance Zoo & Aquarium provides services in exchange for membership dues. As such, membership dues do not qualify as charitable contributions and are not tax-deductible. However, charitable donations to PDZA and/or The Zoo Society are tax-deductible, including Vision Keeper Club donations, Adopt an Animal purchases, and gifts that support conservation projects.