Membership FAQ

Buying or Renewing
How do I purchase or renew a membership?
New or renewing memberships can be purchased online, at the Zoo front gate when you visit, or by phone at (253) 404-3635.

Are there any discounts for purchasing memberships? *
  • Military receive a 10% discount on memberships. Must show valid military ID to receive the discount.
  • MultiCare employees and Passport Unlimited members receive a 15% discount.
  • Apply admission discount: Paid admissions can be applied towards a membership purchase. (Valid only on the day of visit/receipt and valid only for the admission paid that would be covered under the membership.)
  • Renewing members will receive special limited-time promotional codes for discounted renewal memberships.
*Visit any front gate ticket window to purchase your membership with these discounts. Only 1 discount per membership purchase. Discounts are not valid on prior purchases.

I purchased online. When will I receive my membership card?
Bring your photo ID and proof of purchase (online confirmation form or purchase receipt) to the Zoo's front gate to have your membership card printed. You will be required to show photo ID for named adults attending each visit.

Who should I name as the 2nd named adult on my membership?
Named adults are non-transferable so it is best for the 2nd named adult to be the person in your household most likely to attend the Zoo without you.

I have a nanny. What’s the best membership for me?
The Household or Deluxe Household memberships can work for you but the nanny must be a named adult on the membership in order for him/her to bring the children to the Zoo without you. The nanny can be listed as the 2nd named adult on the membership or you can purchase an additional named adult for only $25 (restrictions apply).


Do I need to include children under the age of 3 on my membership?

Children aged 2 and under receive free admission to the Zoo; therefore, you do not need to include your child on your membership if he/she is age 2 or under. If your child turns 3 years old before your membership expires, you may add a child to your membership (or upgrade, if you’ve purchased a 1+1 membership) at any time.

Coming to the Zoo

Can I visit the Zoo without my membership card?
Yes. Simply present your photo ID at any one of our front gate ticket windows to have your membership information validated.

How do I replace a lost membership card?
You can request a new membership card the next time you visit the Zoo or by calling the membership office at (253) 404-3635. There is a $10 processing fee for replacement membership cards.

How do I bring a guest with me to the Zoo?
Guests must be accompanied by a named adult on the membership to receive guest admission covered under the Deluxe Household and Deluxe Grandparent membership levels. Additional guests not covered under the membership will receive a $3 discount off general admission rates at the front gate when they arrive with the member.

Can my nanny or guest bring my children to the Zoo without me?
Yes. Legal dependents in your household aged 17 and under will be admitted to the Zoo under your membership (excluding 1+1 memberships).* However, if the nanny or guest is not listed as a named adult on your membership, he/she will be charged a general admission fee. Guest passes are only valid when at least one named adult on the membership is also present.

*Memberships may not be used for admission during school field trips.

Can I use my membership at other zoos and aquariums?
You can use your membership for entry at other reciprocal zoos and aquariums across the country for half-price admission. Remember, each zoo has its own policies and your membership privileges may not work the same way at each zoo. Please contact the zoo you are visiting prior to arrival for specific details and to make sure there have been no changes. Point Defiance Zoo & Aquarium memberships are NOT reciprocal with Woodland Park Zoo.

I have a membership with a reciprocal zoo; can I use the guest passes included with that membership?
Reciprocity benefits are awarded to those individuals specifically named on your Zoo membership pass only. Guest passes from reciprocal zoo memberships will not be honored.

Gift of Membership
Can I purchase a membership as a gift?
Yes. You can purchase a gift of Membership (New or Renewal) online, at the Zoo's front gate, or by phone at (253) 404-3635. Gift cards, which can be used later to purchase a membership, can be purchased at the front gate or by phone only. If you are aren't sure whether the gift recipient already has a membership, contact Membership Services or the front gate at (253) 404-3635 to verify.

How do I redeem gift cards?
Gift cards are equivalent to cash. Simply bring your gift card along on your next visit and our front gate staff can assist you with the purchase of your membership. Gift cards cannot be redeemed online. Gift cards cannot be replaced if lost or stolen.


General Questions
When does my membership expire?
The expiration date is printed on the back of your membership card. If you have lost your membership card, please call us at (253) 404-3635 or stop by the front gate during your next visit.

How can I change my address?
To change your mailing address or other contact information, please call us at (253) 404-3635, email us at membership@pdza.org, or check in with front gate staff during your next visit.

Can a name on my membership be changed?
Zoo memberships are non-transferable. Name changes can be made when you renew your membership; other changes throughout the year are limited and subject to a $10 fee.

Do members receive free and/or discounted tickets to Zoolights?
Members receive discounted tickets to Zoolights of about 50 percent off general admission prices for the individuals covered under their membership. Member discounted tickets may be purchased online or at the front gate.

Is my membership tax-deductible?
Point Defiance Zoo & Aquarium provides services in exchange for membership dues. As such, membership dues do not qualify as charitable contributions and are not tax-deductible. However, charitable donations to PDZA and/or The Zoo Society are tax-deductible, including Vision Keeper Club donations, Adopt an Animal purchases, and gifts that support conservation projects.

How do I purchase an Adopt an Animal package?
The Zoo Society manages the Adopt an Animal program. Please call (253) 404-3651 for details or visit the Adopt an Animal page to purchase online.