Membership FAQ

Buying or Renewing your membership
Who should I name as the 2nd named adult on my membership?
Named adults are non-transferable so it is best for the 2nd named adult to be the person in your household most likely to attend the Zoo without you.  

I have a nanny. What’s the best membership for me?
The Household or Deluxe Household memberships can work for you but the nanny must be a named adult on the membership in order for her/him to bring the children to the Zoo without you.  The nanny can be listed as the 2nd named adult on the membership or you can purchase an additional named adult for only $25.  

Are there any membership discounts?
If you are not a member, you can apply the cost of your general admission tickets toward the cost of purchasing a membership (valid on day of receipt only and valid only for the portion of the receipt that will be covered under the membership). Visit any one of our front gate ticket windows to purchase your membership.  

How do I renew my membership?
Renewals can be processed online at www.pdza.org/membership, at the front gate, or over the phone 253.404.3635.

Do I need to include children under the age of 3 on my membership?
Children under the age of 3 receive free admission to the Zoo; therefore, you do not need to include your child on your membership if he/she is age 2 or under. If your child turns 3 years old before your membership expires, you may add a child to your membership (or upgrade, if you’ve purchased a 1+1 membership) at any time.

Coming to the Zoo

How do I get a membership card?
If you have purchased a membership online, please bring your photo ID and proof of purchase (online confirmation form or purchase receipt) to the Zoo's front gate to have your membership card printed.

Can I visit the Zoo without my membership card?
Yes. Simply present your photo ID at any one of our front gate ticket windows to have your membership information validated.

How do I bring a guest with me to the Zoo?
Guests must be accompanied by a named adult on the membership to receive guest admission passes.

Can my children come to Zoo under my membership without me?  
Yes,* legal dependents in your household under the age of 18 will be allowed access to the Zoo under your membership (excludes 1+1 memberships); however, unless accompanied by a named adult on the membership they will not be able to use the guest passes on your membership.

*Memberships may not be used for admission during school field trips. 

How can my nanny or guest bring my children to the Zoo without me?
A nanny or guest can always bring your children to the Zoo without you. However, unless the nanny or guest is listed as a named adult on your membership, she/he will be charged a general admission fee. Guest passes are only valid when at least one named adult on the membership is also present.

Why do I need to show photo ID along with my membership card when entering the Zoo?  
Like Costco or a fitness gym, we now require that photo ID be shown for the named adults wishing to gain entry upon each visit. Memberships are non-transferrable; this policy helps us to ensure our memberships are being used properly.

I’ve lost my membership card. What should I do?
You can request a new membership card the next time you visit the Zoo or by calling the membership office at 253.404.3635. There is a $10 processing fee for replacement membership cards.

Can I use my membership at other zoos and aquariums?
You can use your membership for entry at other reciprocal zoos and aquariums across the country for half-price admission. Remember, each zoo has its own policies and your membership privileges may not work the same way at each zoo. Please contact the zoo you are visiting prior to arrival for specific details and to make sure there have been no changes. Point Defiance Zoo & Aquarium memberships are NOT reciprocal with Woodland Park Zoo. 

I have a membership with a reciprocal zoo; can I use the guest passes included with that membership?
Reciprocity benefits are awarded to those individuals specifically named on your Zoo membership pass only. Guest passes from reciprocal zoo memberships will not be honored. 

Can my child use our membership for admission during a school field trip?

Memberships may not be used for admission during school field trips.

Gift of Membership
Can I purchase a membership as a gift?
Yes. Gift cards, which can be used at the front gate to purchase memberships, are available for purchase at the front gate or by phone.

How do I redeem my gift cards?
Gift cards are equivalent to cash. Simply bring your gift card along on your next visit and our front gate staff can assist you with the purchase of your membership. Gift cards can not be redeemed online.

                         
General Questions
When does my membership expire?
The expiration date is printed on the back of your membership card.  If you have lost your membership card, please call us at 253.404.3635 or stop by the front gate during your next visit.  

How can I change my address?
To change your mailing address or other contact information, please call us at 253.404.3635 or check in with front gate staff during your next visit.  

Can a name on my membership be changed?
Zoo memberships are non-transferable. Name changes can be made when you renew your membership; other changes throughout the year are subject to a fee.

Do members receive free and/or discounted tickets to Zoolights?
Members receive discounted tickets to Zoolights of about 50 percent off general admission prices.

Is my membership tax-deductible?
Point Defiance Zoo & Aquarium provides services in exchange for membership dues. As such, membership dues do not qualify as charitable contributions and are not tax-deductible. However, charitable donations to PDZA and/or The Zoo Society are tax-deductible, including Vision Keeper Club donations, Adopt an Animal purchases, and gifts that support conservation projects.  

How do I purchase an Adopt an Animal package?
The Zoo Society manages the Adopt an Animal program. Please call 253.404.3651 for details or visit the Adopt an Animal page to purchase online.