Shark Dive FAQ
Frequently Asked Questions
Who can do dives?
Dives are designed for anyone age 8+ (no experience necessary). Minors need to be accompanied to the Zoo and to program check-in by an adult, who will require Zoo admission if they are not diving.
How much does it cost?
$210 Zoo member household/$255 non-member household (Flat rate: One household per dive with up to 4 participants who do not need to stay socially distanced). Includes Zoo admission – up to $80 value!
*Prices shown do not include tax
Where are the dives held?
In the 225,000-gallon, warm salt-water South Pacific Aquarium.
How many sharks are in the tank?
15 sharks, five different species.
What is a Cage Dive?
A sturdy cage is suspended in the South Pacific Aquarium, positioned for a fantastic view of our sharks. You will walk down ladders into the water, and have a chance to get used to the equipment at the surface, while already seeing sharks! You can descend to your preferred depth in the cage (max 9’) with a highly trained staff member as an underwater guide.
Will I leave the cage to swim in the aquarium?
Cage divers will remain in the cage during their experience.
How big is the cage?
12 ft long, 4 ft wide and 9 ft deep.
How will I breathe underwater?
You will wear a mask and breathe surface-supplied air through a special mouthpiece. Dive staff will show you how to use it.
Do I need any special equipment?
No. We supply all the necessary gear. You don’t even need a bathing suit (but please do bring a towel, as Covid-19 restrictions don’t allow us to supply you with one). Our dry suits will zip over your street clothes and seal out water. We do suggest you bring a change of clothes just in case you get a little damp.
How long does a dive last?
Approximately 20 minutes in the water. The entire program runs about 1 hour.
REGISTRATION & REQUIREMENTS
How do I register for a dive?
What is the cancellation/change policy?
All purchased dives are non-refundable, non-transferable and reserved for a specific date and time. Changes to the date or time of a dive will be considered only if received seven days before the confirmed dive date and if there is room available. A 20% rescheduling fee per participant will be charged for each dive session change.
Exception: If participants are diagnosed with or in isolation due to Covid-19, or have another respiratory illness, please contact us and do not come to your dive.
Are there any restrictions for participants?
Age: 8 and up
Weight: No more than 275 pounds
Health: You must be in good health and fill out a health questionnaire. You may not dive if pregnant.
DAY OF YOUR DIVE
What do I do before I arrive?
Following state Covid-19 regulations, you MUST complete the health pre-screening before you get here. There are also a few extra things to bring. See our Covid-19 Dive FAQ.
Where do I go for my dive?
After you make your reservations online, your ticket confirmation will be emailed to you. Bring that confirmation email to the Zoo’s front ticket window to get your dive passes and entry tickets to scan at the gate.
There are two aquariums at PDZA: You are looking for the SOUTH Pacific Aquarium, which is around the plaza, past the lawn and to your right after you enter, NOT down the hill. Please follow this map, look for the Eye to Eye logo, and make your way to just beyond the entrance of the aquarium. You’ll be greeted by dive staff at the meeting time printed on your ticket.
All dive programs begin promptly, so we ask that you arrive at the meeting area 15 minutes ahead of time. Please allow ample time for traffic, parking, and walking down to the meeting site. Unfortunately, we cannot accommodate late arrivals. We cannot issue refunds or reschedule for those who miss their dives.
CLOTHES AND GEAR
What should I wear?
Wear comfortable street clothes, free of jewelry like dangling earrings. Although the water is warm (about 75 degrees) you should wear/bring a warm top (no hood, please) and pants.
I’m a Scuba diver. Can I bring my own equipment?
You may bring a prescription mask if you need one, but that’s all. We supply everything needed for your dive.
Will a dry suit keep me from getting wet?
The dry suit is designed to keep your clothes dry. Your head, hands and feet will get wet, and we ask that you bring a towel to dry your hair/head after the dive as state guidelines prevent us from providing you one.
What if some water does get on my clothes?
That’s unlikely, but we suggest you bring a change of clothes in case that does happen.
May I wear contact lenses or glasses during my dive?
Contact lenses, yes. Glasses, no – they interfere with the mask sealing. We have some masks with preset prescriptions. If you have your own prescription mask, you may bring it.
Can my family or friends watch the dive?
The South Pacific Aquarium is currently closed due to current Covid-19 restrictions. However, friends and family can watch our live stream of the Outer Reef Habitat here on our YouTube channel. Divers will be viewable in the water approximately 30 minutes after the start of their program.
Belongings: During the dive there will be a space in a secured location for you to put your personal items.
Cameras: For safety reasons, participants aren’t allowed to bring cameras on their dive. Our dive staff will take video of your dive for you to take home afterwards – $30 value!
Purchasing dives as gifts: Zoo gift cards are available online and by phone. They may be used for Eye-to-Eye Shark Dives.