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Reopening FAQ

All you need to know

about our new Zoo experience.
What are you doing to keep everyone safe and healthy? 

We’ve made many changes to keep our guests, staff and animals safe and healthy. We ask that you and other guests wash or sanitize your hands regularly. For daytime visits, masks are required indoors for ALL guests age 5+ in compliance with state health guidelines.  Learn more about what we’re doing to keep you safe.

Should I wear a mask? Should my children wear masks?

For daytime visits, masks are required indoors for ALL guests age 5+ in compliance with state health guidelines. Exception for Children Under 5:  Children under 5 are not required to wear face coverings. Children ages 2, 3 and 4 are encouraged, but not required, to wear face coverings. Children under 2 should not wear face coverings.

Why are face coverings important?

Wearing face covering can prevent the spread of Covid-19-19 to others. You help protect your loved ones and others around you, even if you don’t think you have Covid-19. Face coverings can reduce the release of virus particles into the air when someone with Covid-19 speaks, coughs or sneezes.

What constitutes a face covering?

Under the Governor’s order, a cloth face covering is anything that completely covers your nose and mouth. It can be a scarf, bandanna or sewn mask with ties and straps that go around your head and behind your ears. Disposable masks are acceptable face coverings. Face shields are not an acceptable substitute for face coverings. A face shield does not fit snugly around the wearer’s nose and mouth, and does not stop the virus from getting into the air and potentially infecting others.

What if I am unable to wear a face covering due to a medical condition?

We understand that some people have medical conditions that are affected by wearing face coverings.

What are you doing to keep the animals safe?

Our dedicated animal care team and veterinarians wear face coverings and other personal protective equipment as needed when they work with our animals and their food.

What is the cost of admission?

Find our prices and buy online tickets here.

I’m a Zoo member. Do I have to pay for tickets? How do I reserve my entry time?

Members still receive FREE admission to the Zoo and no longer require online tickets. Just come to the Member Express entrance at the front gate, show your member card and photo ID, and come on in!

  • You can add paid timed tickets for non-members who are joining you on your Zoo visit.
  • Please bring your timed tickets as well as your membership card or photo ID to check in. We sent all Zoo members an email with their membership ID number. If you did not receive it or cannot find the email, please contact our guest services team at
What if my membership has expired?

We automatically extended all memberships by the amount of time we were temporarily closed. If you have questions, please reach out to our guest services team at

Do children under 3 years of age need a ticket?

No, children under 3 do not need a timed ticket.

Can I use a coupon or other admission discount?

We are honoring ½ off general admission coupons in person only.

What if I have a membership to another zoo with reciprocal benefits?

We are honoring reciprocity discounts in person only, not online.

How long can I stay at the Zoo?

You will be prompted to choose an entry time during the ticketing process. This time designates when you can arrive at the Zoo. Once you’re here, you’re welcome to stay as long as you’d like.

Are wheelchairs or strollers available for rent?

Yes, we rent out strollers, wheelchairs and electric scooters.

Can I buy tickets and food with cash?

Major credit and debit cards are the only forms of payment that will be accepted. Unfortunately, we are unable to accept cash.

What are food and shopping options? Can I pay with cash?

The Plaza Café near the Zoo entrance is fully open. Grab-and-go food and beverage options are available seasonally for purchase at the Pearl Street Grille. Major credit cards and debit cards are the only forms of payment accepted.

Is the aquarium open?

Our new Pacific Seas Aquarium is open for daytime visits. Our aging South Pacific Aquarium is closed for restoration and repair and will reopen in 2023.

See what’s open and what’s not.