Registration PolicyPre-registration is highly encouraged! To pre-register call (253) 591-5333 - the reservationist will take your registration and collect the program fee. Without pre-registration the program fee is higher, and we cannot guarantee program space for your child on the day of a program. Zoo 4 U programs require pre-registration. Critter Club participants are required to attend with a parent or guardian.
Bathroom PolicyParents/guardians are responsible for attending to the bathroom needs of children they are with. Zoo 4 U participants attending without a parent must be toilet-trained and be able to use the restroom without assistance. Zoo staff will not provide bathroom assistance.
Child DisciplineThe parent/guardian attending Critter Club with a child is responsible for providing discipline. Instructors will communicate directly with the adult to ensure a safe and enjoyable experience for all patrons and staff.
Accommodation RequestMetro Parks Tacoma strives toward providing inclusive programs to all community members. People of all abilities are invited to consider registering for any recreational program Metro Parks Tacoma has to offer provided they meet the minimum eligibility requirements. We can usually build customized support to suit your needs.
To request an accommodation please allow 10 business days prior to the start of the course. Please call (253) 404-3631 to receive an accommodation request form (or click here to download) to be completed and mailed in. This number is for accommodation information only. For program registration and information please call (253) 591-5333.
Cancellation policyNO refunds are given for cancellations made less than 14 days prior to the first day of camp. For cancellations made more than 14 days prior to first day of program an 80% refund will be given. A 10% administrative fee will be charged for each program session change (program cancellations are not considered session changes - this fee does not apply to cancellations). PDZA reserves the right to cancel any program. In the event that PDZA cancels a program, all program fees will be refunded.
Staff Background Check PolicyPublic programs staff, volunteers and interns will be subject to the following background check policy:
Section I: Metro Parks Tacoma commits to providing a safe environment and will take appropriate steps in requiring those that work or volunteer with youth, vulnerable adults and/or the elderly provide criminal background checks as a condition of their employment or volunteer assignment with Metro Parks Tacoma.
Section II: All potential new/rehired employees and regularly scheduled volunteers that work for Metro Parks Tacoma will be required to complete the Washington State Patrol (WSP) Request for Criminal History Information form prior to the first day of work or volunteer assignment. Employment and volunteer assignments will be contingent upon a clear background check. Supervisors are responsible for ensuring this requirement is met prior to allowing an employee or volunteer to begin assignment.
Section III: Potential new/rehired employees and regularly scheduled volunteers that work in areas that have direct contact or supervision over youth, vulnerable adults and/or the elderly will be required to submit fingerprints for a more extensive background checks conducted through the Federal Bureau of Investigation (FBI) in addition to the WSP background checks.