Frequently Asked Questions
What are your diving programs?
The Cage Dive is designed for anyone age 8+ (no experience necessary).
The Scuba Dive is for certified Scuba divers age 15+ (proof of certification required).
How much do the programs cost?
· Cage Dive: $60 for Zoo members; $75 for non-members
· Scuba Dive: $105 for Zoo members; $120 for non-members
Where are the dives held?
In the 240,000-gallon, warm, salt-water South Pacific Aquarium.
How many sharks are in the tank?
16 sharks, five different species
What is a Cage Dive?
A sturdy cage is suspended in the South Pacific Aquarium. You will stand underwater in the cage with a trained diver as a guide.
Will I leave the cage to swim in the aquarium?
No. Cage Divers will remain in the cage during their experience.
How big is the cage?
12 ft long, 4 ft wide and 9 ft deep.
How will I breathe underwater?
You will wear a mask and breathe surface-supplied air through a special mouthpiece. Dive staff will show you how to use it.
What is the Scuba dive?
Scuba divers will be escorted out of the cage and into the South Pacific Aquarium exhibit by a trained dive-guide and swim to specially selected viewing spots inside the aquarium.
Do I need any special equipment?
No. We supply all the necessary gear for both cage divers and Scuba divers. You don’t even need a bathing suit. Our dry suits will zip over your street clothes and seal out water.
How long does a dive last?
· Cage Dive: Approximately 20 minutes in the water. The entire program runs about 1 hour.
· Scuba Dive: Approximately 30 minutes in the water. The entire program runs about 75 minutes.
Registration & requirements
How do I register for a dive?
All reservations are handled online.
What is the cancellation/change policy for my dive?
All purchased dives are non-refundable, non-transferable and reserved for a specific date and time. Changes to the date or time of a dive will be considered only if received seven days before the confirmed dive date and if there is room available. A 20% rescheduling fee per participant will be charged for each dive session change.
Are there any restrictions for participants?
· Age: 8 and up for the cage dive; 15 and up for the Scuba dive
· Weight: No more than 275 pounds
· Health: You must be in good health and fill out a health questionnaire. You may not dive if pregnant.
Day of your dive
Where do I go for my dive?
After you make your reservations online, your ticket for entrance to the Zoo and the Eye-to-Eye Shark Dive will be emailed to you. With that ticket, you can bypass the line at the Zoo’s main gate and scan your barcode through the turnstiles for entry. Meet outside the entrance of the Stingray Cove exhibit 15 minutes before your scheduled dive time. There’s an Eye-to-Eye banner at the meeting spot, where you’ll be greeted by dive staff. View map of where to meet.
All dive programs begin promptly, so we ask that you arrive at the meeting area 15 minutes ahead of time. Please allow ample time for traffic, parking, and walking down to the meeting site. Unfortunately, we cannot accommodate late arrivals. We cannot issue refunds or reschedule for those who miss their dives.
Clothes and gear
What should I wear?
Wear comfortable street clothes, free of jewelry like dangling earrings. Although the water is warm (about 75 degrees) you might want a thermal shirt or sweatshirt under your dry suit.
I’m a Scuba diver. Can I bring my own equipment?
You may bring a prescription mask if you need one, but that’s all. We supply everything needed for your dive.
Will a dry suit keep me from getting wet?
Your clothes will stay dry. Your head, hands and feet will get wet. We have facilities for you to dry off and shower if you choose.
What if some water does get on my clothes?
That’s unlikely, but if your clothes do get damp, we can dry them for you. And we have fleece pants and shirts to loan you while your clothes dry.
May I wear contact lenses or glasses during my dive?
Contact lenses, yes. Glasses, no. We have some masks with preset prescriptions. If you have your own prescription mask, you may bring it.
Lockers: We have secure lockers available for your belongings during your dive.
Showers/hair dryers: We have facilities available for showering, if you choose.
Wet clothing: In the unlikely event that your clothing gets wet, we have laundry facilities and fleece to wear while your clothes dry.
Cameras: For safety reasons, divers aren’t allowed to bring cameras on their dive. Our trained diver will take video of your dive and you may purchase a copy before you leave.
Additional photos: Friends and family can photograph Scuba divers from the South Pacific Aquarium viewing window.
Friends and family: There’s a spot in the South Pacific Aquarium for them to watch through a viewing window. All visitors not participating in the dive must be members or pay admission to the Zoo.
Parents: May accompany their children if they also purchase a dive. Parents who don’t dive must pay Zoo admission. They may accompany their children through the safety briefing then watch through the South Pacific Aquarium viewing window.
Purchasing dives as gifts: Zoo gift cards are available at the Zoo front gate. They may be used for Eye-to-Eye Shark Dives.
Souvenirs: A video of your dive, as well as special commemorative shirts and hats, are available for purchase after your dive.